Frequently asked questions
The app is empty when I open it. Where's my content?
Screenroom contains no built-in content. Tap Add Source on the welcome
screen and enter your Xtream Codes login, an M3U playlist URL, or a direct stream
address. Your channels, movies, and series will appear once the source has loaded.
My source added fine but channels won't play.
Check that your IPTV subscription is active and that your credentials are correct
(Settings → Sources → Edit). Live channels require an active internet connection.
If a channel shows a red dot in the guide, it failed on the last attempt — the app
will retry automatically.
How do I add a source on all my devices?
Sign into all devices with the same Apple ID. After you add a source on one device,
it syncs to your other devices automatically via iCloud. You can also tap the
··· menu on a source card and tap Share Source to
generate a QR code someone on a different Apple ID can scan.
The programme guide (EPG) shows no data.
EPG data comes from your IPTV source. Some providers disable their guide feed — in
that case Screenroom shows a "no guide data" state by design. If your provider
supplies a separate XMLTV URL, you can paste it into the TV Guide field when editing
your source.
A download finished but the file won't play offline.
Downloads require a stable Wi-Fi connection to complete. If the download was
interrupted (app backgrounded, screen locked) it may have saved an incomplete file.
Delete it and try again on a reliable connection. Only direct-file sources
(MP4, MKV, AVI) support downloads — live streams cannot be downloaded.
The app says "Authentication failed — your subscription may have expired."
Your IPTV provider rejected the login. Check your subscription status with your
provider and verify the credentials in Settings → Sources → Edit. If you recently
renewed, try refreshing the source manually.
Picture-in-Picture doesn't work.
PiP is available for on-demand movies and series on iPhone, iPad, and Mac. It is
not available for live streams. Tap the PiP button in the top-left of the player
chrome to enter PiP mode.
How do I delete my data?
All data is stored locally on your device. Deleting the app from your device removes
everything — source credentials, library cache, downloads, progress, and settings.
iCloud Key-Value data (progress sync) is removed from iCloud when you delete the app
on all devices that share your Apple ID.